1. Can I edit a takedown request that has already been accepted by my capital partner?
Yes, accepted takedowns are able to be modified until the takedown date. From the ACCEPTED tab in Lot Vault, select the takedown request that you need to modify. Click on the “Edit Request” button, re-select your lots, and send your request back to the PENDING tab. Your capital partner will be notified that your request has been edited and be able to re-review with the modifications that you have made.
2. Is it possible to delete a takedown request in Lot Vault?
Takedown requests may only be deleted when they are in a draft form. Once submitted to your capital partner, please use the “Edit Request” button to make changes.
3. My company has multiple team members who contribute to each takedown request. How can we do this in Lot Vault?
The INTERNAL REVIEW tab within the takedown workflow was designed to help accommodate multiple team members needing to review a takedown request prior to submission. (ex. A division does the initial request but the HQ team needs to review it before it goes to the capital partner.)
4. What do I do if I don’t see the required takedown date that I need?
If a takedown that you know is part of the takedown schedule (or that you can see in the takedown schedule tab within Lot Vault) does not appear when you try to create a new takedown request, please contact the CP Customer Success Team. If you need to add a new takedown to the original schedule, please contact your capital partner.
5. What do I do if I need to change the date that my required takedown will take place?
Please contact your capital partner with requests for a change of takedown date PRIOR to submitting a takedown request.
6. What do I do if Lot Vault is showing a lot premium that I do not think I should be charged for a specific lot?
If phasing changes have been completed with your capital partner and you still see a premium error within the platform, please contact the CP Customer Success Team. They will check for technical errors before directing you to the capital partner.
7. How do I ask for a lot premium to be waived by my capital partner?
Out of order premiums will be shown during the lot selection process and again on the takedown summary. If you are asking for a premium to be waived, please add a note for the capital partner at the end of the takedown summary. Your capital partner will have the option to waive lot premiums (on a lot-by-lot basis) from their administrative side of the platform.
8. How do I upload documents after a takedown request is accepted?
Once your capital partner approves your takedown request and it moves to the ACCEPTED tab, you will see an “Upload Document” button on the approved takedown request. If you are required to upload documents, please do it from this page. General project documents may also be uploaded from the project pages.
9. There has been a modification to my project’s takedown schedule or phasing plan. What if I don’t see that in Lot Vault?
Please contact your capital partner with requests for change of takedown date or phasing PRIOR to submitting a takedown request.
10. What do I do if the phasing for my project seems incorrect?
Phasing changes should be communicated with your capital partner and modified through the capital partner’s permissions in Lot Vault prior to submitting takedown requests.